Had my brakes done, and also had to replace the brake line because of a leak. When the job was done, drove around for a couple days,and noticed that the brakes still did not feel right. Took it back, they checked it out noticed that one of the parts went bad. Changed it and have not had another problem. They took the car in and were on top of the problem. Very happy with the service, and have done many other jobs that I have always been happy with the quility and service.
Ernest L. – Sept. 26
Very customer oriented.
Whenever I have an issue with my car the first place that I go is to the guys at Casey Automotive. These guys are great and they want to do what is best for you and your car which I really appreciate. I have been to shops where all they want to do is get as much money out of you in one go so it is nice that these guys do not do that in the slightest. Their work is incredible and I have never had to take it back because they did not do the job right the first time. The price is great and their customer service is off the charts. I cannot recommend them highly enough.
Kurt H. – Sept. 21
Great service, excellent work
Love these guys. They actually care about your vehicle and safety. Mike helped my family out and never have I felt like someone actually cared about my vehicle and safety until I went to Casey automotive. Other places I’ve been to just want your money and never really showed that they cared. Casey automotive has definitely gained my business and will be returning for all my automotive needs. Thanks again guys!
Rosa N. – Sept. 21
Great service, excellent work
I have been using Casey Automotive for a few years now and have generally had great service from them. They are very honest with what is wrong and will always let you know what’s happening while they are working so you know what’s going on. The value is great for the work that you receive, and if anything ever goes wrong, they are very good at fixing what was wrong, and not overcharging you for the work that was done. I will gladly continue to use Casey Automotive, and highly recommend them to anyone in need of similar services.
Hector R. – Sept. 13
I only take my car to Casey’s for Service! Thank you for your oustatanding work and customer service!!!
I know I’m getting quality service when I bring my car to Casey’s. They don’t song and dance. Casey’s tells you like it is, and backs their work. A special thanks to David Hudson who demonstrated outstanding customer service!
Denise B. – Sept. 2
The Place to go in Palatine to have your car worked on!
These guys are the best. They don’t beat around the bush when it comes to telling you about the issues with your car. They are straight forward with everything. They are the only I place I trust to bring my Wife’s 2000 Chevy Impala & my 2009 Jeep Compass to. Very professional & friendly!
Matthew R. – August 29
The best auto mechanics I have ever had work on my cars.
Won’t Take my vehicles any place else.
Peter J. – August 25
They are totally professional, the work is always on time, and they have fair prices.
Eduardo A. – August 20
Does good work, trustworthy. I’m so glad I found you.
Joanne K. – August 12
Been using for years, great company!
I have been using Casey Automotive for a number of years now and I am very happy with them. Their prices are always good and competitive and they always tell it how it is. They never try to flog off other products or services they offer to me which I like in particular. Their staff are also great, Ole is my technician and I have been going to him for a good while now, he is great! I have recommended Casey Automotive to many of my friends and family, I think they excel at what they do!
Nate O. – August 10
I’ve gotten oil changes done here going on a year now, the staff is always very nice and informative. I just got a few things done today including a brake job, oil change, and they fixed a loose bearing. They called me as soon as they were finished, which was pretty quickly. I had a few coupons I was going to use and they added them on before I even mentioned it. Very good garage, I’ll be using them for the foreseeable future.
Chris G. – August 4
GOOD JOB, WELL DONE
I WOULD LIKE TO THANK BRIAN & THE ASSIGNED MECHANIC FOR A JOB WELL-DONE. I BROUGHT MY CAR IN FOR THE AIR-CONDITIONING UNIT & MY CRUISE CONTROL. BRIAN LISTENED CLOSELY TO MY CONCERNS OF MY REPAIR REQUESTS. HE WAS MOST COURTEOUS AND PROMPT. I EVEN HAD TO REQUEST A RIDE HOME. WITHOUT FAIL, HE IMMEDIATELY SAID “NO PROBLEM”. IN FACT, BRIAN HIMSELF DROVE ME HOME. THE JOBS COMPLETED WERE DONE IN A VERY PROFESSIONAL MANNER. I AM PLEASED WITH THE COMPLETED JOB. THANK YOU BRIAN & YOUR MECHANIC. THIS ISN’T THE FIRST TIME I’VE BEEN TO CASEYS, AND YOU WILL BE RECEIVING MY CONTINUED PATRONAGE. ONCE AGAIN, YOUR PROFESSIONALIZM AND COURTESY IS MOST APPRECIATED. PEG ADLER
Peg A. – July 27
Mike, Ole, and the Gang
Al C. – July 19
I have always been treated with the most respect and honesty as to what is wrong with my car and what needs to be done to make my car safe again. I would recommend Casey Auto to all my friends and family.
Lee H. – July 17
Eric S. – July 13
Great service team
Mike K. – July 7
Our go to place for oil changes. overnight keydrop usually has car done by 10amnext day. good prices and reliable sevice. not pushy. look for coupon mailers
Tom K. – June 26
These guys are great – they do high quality work at a fair price and you can trust them. Due to my recent experience they now have a customer for life.
I recently purchased a used Sprinter van that I knew was well maintained but was due for an oil change. I originally took it to Mercedes-Benz of Hoffman Estates and asked them to do the oil change but also to give it a once-over. That dealership came back telling me there were multiple leaks and they recommended $3,500 in repairs. I knew it was off since they recommended replacing the glow plugs, which were just done recently. I also knew there was never a drop under the truck from any leak. Plus the prior owner meticulously maintained the van – so I picked it up and took it to Casey Automotive for a second opinion, and I gave them the same instructions.
Mike at Casey called me and said it needed a new belt, but that was all, then he said someone obviously put a lot of money into this van over the years because it was so well maintained he couldn’t find anything else wrong with it.
Wow, what a difference. The Casey quote? Just $350.
I’m now a customer for life.
Neil S. – June 23
The best service around
I have been a loyal customer for many years. The staff know me by name and can always get me on for quick quality service. I tell everyone how great they are.
Jim A. – June 21
Good experience with knowledgeable mechanics
I have pleasant experiences with Casey Automotive every time I go there. They have a knowledgeable staff, and I haven’t had any problems. Recently they put front struts on my Mazda6, and there are no problems–and I haven’t had any complications. I like that the mechanics there inform me about what I should look out for. They are pretty good at explaining what needs to be done and what they are going to be doing beforehand.
Kevin D. – June 17
Caseys always does a great job!
Competitive pricing. Friendly knowledgeable staff who explains things to me in terms I can understand. You are so good it took me two weeks of trying to get in for new brakes. Hmmmmmm. Maybe open another location??? Or rethink taking appointments? It would make the experience even better. Wait or no wait, I will be back because I truly trust this team!
Demi W. – June 15
Carol K. – June 14
JESSE DESERVES MANY ACCOLADES
I BROUGHT INTO CASEY’S A FORD 150 TRUCK. THE REAR WINDOW SEAL WAS INTERTWINED AROUND THE WINDOW. JESSE TOOK SOME OF HIS, I BELIEVE IT WAS HIS LUNCH PERIOD, AND WAS ABLE TO PRY OUT THE RUBBER SEAL AND REPAIR THE INTERTWINED PART. THE VEHICLE ALSO HAD LOOSE/HANGING RUBBER SEAL OVER THE DRIVER & PASSENGER WINDOWS. JESSE WAS ABLE TO GLUE THE SEALS. I ASKED HIM HOW MUCH I OWED HIM. HE SAID “NO CHARGE”. IF I WANTED, I COULD GIVE HIM A REVIEW ON THIS SITE AND GIVE MY OPINION OF THE JOB. WELL, JESSE CERTAINLY DESERVES A GREAT REVIEW AND MANY ACCOLADES. HIS COURTESY WAS ALL THAT IS EXPECTED FROM A GENTLEMAN. GREAT EMPLOYEE. THANKS JESSE, APPRECIATE YOUR TIME & WORK. MRS. M. ADLER
Margaret A. – June 13
Thank you so much for your generous donation to our fun and successful Bingo Night ! We purchased an IPad Mini which generated many tickets ! Thank you for thinking of us and running such a trustworthy and caring company!
The Riley PTO. – June 1
EXTREMELY SATISIFIED -SUPERIOR SERVICE
COMPARING CASEY TO THE DEALERSHIP WHERE I ALWAYS HAVE TAKEN MY CAR FOR REPAIRS/MAINTENANCE, I HAVE FOUND THAT THE WORK PERFORMED IS COMPARABLE BUT THE COST IS VERY REASONABLE AT CASEY’S.
Raymond W. – May 30
This is long overdue and I apologize for the delay. I had a very uncommon engine failure on my 2007 Acura TL that on initial examination of the damage almost rendered the engine irreparable and had me looking at a probable engine replacement or worse – scrapping an otherwise great car. Thankfully Jesse at Casey Palatine wasn’t going to give up on it that easily. After closer examination he found a way to do some “mechanic magic” and was able to get my car back on the road with minimal time lost. In the process, he also took care of a few other miscellaneous repairs using existing parts and more mechanic know-how and not just purchasing brand new parts like some other shops might have done. This kept the total cost of the project to a minimum and for that I am grateful.
Being in the customer service industry I know the importance that integrity and going above and beyond matter in ensuring your customers return. Jesse and the team at Casey Automotive in Palatine have done just that and I’m confident will do the same for everyone I refer to them for their future auto work. Thanks for a job well done Jesse! You and everyone else there turned what normally should have been a miserable experience into something very positive.
Tom S. – May 26
I have been depending on Casey Automotive in Streamwood for all of my vehicle maintenance and repairs for approximately ten years now. . . We’ve had some difficult times with the two Saab’s that I cherished, but Casey’s has consistently impressed me with their honestly, superior knowledge and (perhaps most importantly for a single you woman) trustworthiness and dependability.
There has not been one single time in all these years that I felt mistreated, disrespected, taken advantage of, or misinformed. And throughout all of my vehicles in this time I have especially grown appreciative of one specific employee, Ole. From my experience with him he has proven himself to be well-informed, kind, honest and extremely knowledgeable in his field. He also treated me and anyone I have ever witnessed him interact with, with the upmost respect and compassion.
This might sound slightly odd but I don’t mind one single bit when it’s time to get my car in to Casey’s. I feel safely assured that I will be respected and treated with the upmost integrity.
Loni K. – May 24
My husband did tell me he needed new tires on the car, and the other places he took it to recently said that he needed to replace the rims on it, which are quite costly.
The gentleman at Casey Automotive said there was no need to replace them, he would dress them out and clean them up and they would be just fine. So that saved us a bunch of money and they have been working fine since. We would definitely recommend them.
Carol D. – May 20
This is the absolutely best, honest, friendliest mechanic around! I’ve been going here for 8 years and they only expand more. They have to much work to find things to fix on your car. Jesse and Pete are “The Man.” I’ve gotten statements such as “we could put new brake pads on but you still have another 20K miles. They cleaned them for $50 and I drove another 30K on them. I’ve brought my car in for what I thought was major things and they told me they did not need to be fixed. Others would have fixed the things I questioned. I don’t do chains places! Again, they have lines 12 deep of people waiting to get inside at 7AM just to get their work done. They have expanded 3x and get to much business to find things to fix. Just call them the night before, tell them what’s wrong and drop the keys off. They do all the rest. They know my car’s needs and the history of my car. I have warranties on all the work done which “IS” the most important in continuing with them. Plus, they are very quick.
Floyd M. – May 4
Our family has been bringing all of our vehicles to Casey Mufflers for years and I cannot justify getting our automotive work done anywhere else. Casey’s service writers and repair technicians have experience that we rely upon to keep our family’s cars running well. Casey’s always patiently listens to our concerns, then inspects our cars to determine exactly what issues need to be attended to. They explain clearly to us what needs to be done promptly to maintain a vehicle running properly & safe–but we never feel pressured to do unnecessary repairs. Our family has a number of cars and we rely heavily on those vehicles for work & school—so we trust Casey to keep us running down the road. We can’t thank Steve Casey., Pete, Jessie, Nick & the whole team at Casey enough–thank you guys!!
Stephen C. – April 25
I have a 2008 Avalanche that a had a major break issue. Took it in and they replaced the front pads and rotors in less than 2 hours. As for price i was very surprised. The price was $200 less than my normal shop I go to. This was my first visit and I was very satisfied with the service, speed, and price. Nice work Casey team! I will be back for future repairs.
Peter B. – April 21
I am so glad I found Casey Automotive in Arlington Heights. They were life savers especially after being turned around by my car’s dealership. They don’t play games with you, are honest, trust worthy, and offer personal service and attention. They don’t rip you off, provide quality service and get the job done at fair and reasonable prices. Gabe is so professional, kind, knowledgable and is the perfect example of what customer service is all about. I would highly recommend Casey Automotive in Arlington Heights for your car needs.
Dee D. – April 15
My family has been taking all of our vehicles to Casey Automotive for over ten years and we would never go anywhere else. They’ve replaced my tires, changed my oil, they’ve done alignments – just anything we need, they’ll do it and they’re very honest and won’t do unnecessary work. Their prices are competitive and they’ve never ripped us off. They do what’s necessary for fixing your car and if you want a trustworthy auto shop, you have to try Casey Automotive.
Dana R. – April 5
Casey automotive is very trustworthy. Their service is thorough and timely. The employees are helpful and friendly. I highly recommend Casey Automotive!
Lori P. – March 7
I have been going to Casey Automotive for years, it is the only place I will take our family cars. They are honest, kind, and complete the repairs quickly. Everything that is done to our car is explained to us prior to the work being done. I have recommended Casey’s to friends and family.
Judy V. – March 5
Casey’s checks your car thoroughly. The work is excellent. I have been using this shop for several years and been very satisfied. I like the little extras the shop does, like checking your brakes at no cost, and free tire rotation with an oil change. Dealerships charge for everything.
Jerome H. – March 5
I have been dealing with Casey for 16 years and never once felt taken advantage of. I send everyone to Casey if you want an honest job done right the first time.
David W. – March 2
Casey Automotive service all five (5) of my cars. This last time I had electrical problems with my window for one of my vehicles. I am completely satisfied with the results. I found them by driving around in the local area. I think their prices are reasonable. Casey Automotive’s staff are really professional and knowledgeable; I like them because they find the problem, correct it, call me and lastly make a decision; they know what they are doing.
Arthur F. – February 9
I’ve been going to Casey’s for about 7 years. The principal reason is their outstanding manager, Pete. He is fair, honest, smart, a great customer advocate & provides excellent consultations on all things automobile related. I find myself calling him just to get advice on car issues & he always delivers. I simply trust & benefit from bringing my car to Casey’s. Thank you!
John H. – February 15
The folks at Casey Automotive take care of my car, my wife’s car, and my three sons’ cars. We’ve been with them for ten years and they’re like family to us. They do everything from minor jobs like brakes and head light replacements, to bigger jobs like rebuilding transmissions and timing chains. Olie is the service manager and he’s excellent, he’s actually saved us a lot of money and gotten us out of a bad situation when we went to another repair shop. My wife and I took our car to Casey Automotive before a trip to Kansas City and they checked everything out for us. As we were on our way there, we started having car troubles so I called Olie. He suggested I take my car to another auto shop and we ended up at a Chrysler dealership. They took a look at our car and wanted to charge us $1500 to repair it, which was way more than Olie and Casey charged me when they repaired the same thing. I called Olie and he asked to speak with the mechanics at the dealership. It turns out, the parts were going to cost $500 but they were wanted to rip me off and charge me $1000 for the service. Olie talked them into charging me $500 and handled the situation well. He saved us a lot of money and we were very glad we called him and got his expertise. Anytime we have to get repairs and our car won’t be ready that day, they’ll give us a loaner car and let us keep it for however long the job takes. Olie stays after hours to fix our cars sometimes and the kind of customer service he provides is unmatched. The people at Casey Automotive treat us like family and we recommend them to everyone!
Dave F. – February 11
I took my vehicle (VW Jetta) to Casey Automotive, to have a complete brake job done, an oil change, as well as an EVAP issue repaired, which was causing the check engine light to come on. They did an outstanding job! My vehicle was ready at the exact time and day as promised. The service advisor David Hudson, was a pleasure to work with, and the technician who worked on my car, did an excellent job. They will gladly answer any questions that you may have. I highly recommend Casey Automotive, and believe you will be completely satisfied.
Jim S. – January 26
Honest and good. I trust them a lot.
Love this place! We are new to the area and we were looking for a “go-to” place to repair our cars. They are friendly, knowledgeable, honest and have great prices. I had a wheel alignment done and forgot my coupon for the discount. Turns out they had already rung it up and automatically added it. I would recommend this store to anyone! My husband had an oil change and headlight changed. We will definitely be back!
Carol K. – January 21
Honest and good. I trust them a lot.
I highly recommend Casey Automotive. I can honestly say that I trust them more than I trust the dealership that I got the car from. I think that they are honest and when I ask them a question about car parts and how things work, they tell me. Oh! And they gave me a coupon once even though I forgot it at home. I would say these guys are pretty good and I trust them a lot.
Lois S. – January 19
I think that Casey Automotive is always excellent. I have never been dissatisfied with their service. I often go there for oil changes. During one instance I left with a little bit of a leak after an oil change. I returned and they fixed it right away and then gave me a voucher for a free oil change because I had to drive back. They are just a classy, first rate operation. I would definitely recommend them.
Wayne K. – January 12
Thanks for the extraordinary service you recently provided with my faulty tire incident. It’s nice to know I’m dealing with such an honest company. It’s so easy to be misled or taken advantage of in your line of business. I feel happy to have found you.Thanks for all the hard work and service. I’ll continue to highly recommend Casey Automotive to all my friends. Thanks to Gabe for a job well done.
Mary Ann D. – September 2
Thanks so much for all the work each of you did on my Civic. I know it’s had a lot of problems lately and for you to fix the last bit with no additional cost was such a blessing to me. I truly appreciate how friendly and helpful you guys were. My dad’s always talked highly of your business so now I’m looking forward to working with you in the future-hopefully for things like oil changes and not more weird noises 🙂 Thanks again
Katie D. – October 8
Thanks for your help with my car. Your honesty was above and beyond what a lot of people would have done and I appreciate it! I recommend your shop to everyone I know. Thank again
Joan P. – March 15
Thank you so much for your generous donation to the American Cancer Society! Thank you for supporting the Village of Streamwood’s fundraising efforts. We appreciate your dedication to the mission and your involvement in the community. Have a great day and thank you again!
Marline P. – June 5
Quoted By Our Customer
” Twas the week before Christmas
and all through the Midwest
you’ll find Casey’s Auto repair the best!
Your auto will be tended
with the hands that care
so you and your family can drive anywhere!!”
Al S. – December 19
I would like to say a special THANK YOU to Mike and the mechanics @ the Arlington Heights location. Mike always provides friendly customer service and goes out of his way to ensure safety on the overall health of my vehicle. He goes above and beyond in identifying issues before they cause additional problems.
I greatly appreciate your help and guidance while working with the dealership that I have a warranty with and assisting me in holding them accountable for the overall health of my car. I would recommend Casey Automotive to anyone, and always use their services over my dealership.
Thank you again for your continued service.
Stacy W. – December 15
Dear Paul, Rick and all the guys at Casey Automotive, Thank you so much for all the years you have provided great service to our family cars. Sue and I especially appreciate the help you gave our son Michael when our green 2002 Honda Civic had a major oil leak when I was traveling. You guys went beyond the call of duty! Thanks for great service and friendship.
Mark and Sue D. – February 9
The Rotary Club of Palatine would like to thank you for your generous sponsorship of $500 for the 4th Annual Oktoberfest. Over 5,000 people from the community are expected to attend this exciting event and we hope to raise over $50,000 to benefit philanthropic organizations in our community. The Rotary Club of Palatine continually partners with corporate neighbors and friends to help make a difference to local charities. We are grateful for your support.
The Rotary Club of Palatine – Sept 28
Thank you so very much for the EXCELLENT service you provided to my Buick Rendezvous last week. I called on a Wednesday and spoke with Tom to get a quote on a rebuilt transmission. He was quick to get a quote together. I then brought my car over from the dealer who wanted to replace the transmission for twice as much as the quote from Casey. When I got to Casey, I told Pete and Tom what was going on with the car and they highly suggested a diagnostic look before they just replaced the transmission. I reluctantly agreed to this diagnostic approach… and thank goodness I did. Casey staff spent 3 days driving, testing and checking my car. They couldn’t find a problem with it and so instead of putting in the replacement transmission, they instead didn’t charge me anything and my car has been just fine. I really appreciate the time that was put into checking out my car. Event more so, I appreciate your honesty in saying there wasn’t anything wrong with the car. THAT IS GREAT CUSTOMER SERVICE. I will recommend Casey Automotive to anyone who asks and I will be back when I think I need work done because I know that the staff will do what’s right by me and my car. Thank you again for all your work.
Jill H. – Sept 27
Just wanted to say thank you to your sales person, Paul Casey and the mechanic that worked on my car for alerting me to the fact that my water pump was leaking, and that I should get to my dealer to get it fixed on my warranty. I did as they suggested and had the pump replaced.
Al N. – July 23
Friendly, Honest Service We’ve taken our cars to Casey Automotive ever since we moved to the area 5 years ago and we’ve been pleased with their service and helpfulness. They have friendly staff who answer questions and who know us by name. We’re very satisfied.
Sandy G. – Apr 30
Absolutely Recommend Caseys I don’t normally write a review, but I have to say that Caseys does a great job. They have been servicing my wife’s Lexus and my Honda Pilot. They are very reasonable and I completely trust their judgment. It is hard to find good service and they really are the best. I live in South Carolina and always come to them for service I need when I come to Chicago.
Bob H. – Jul 9
Caseys is by far the best automotive place around. I cam in for an oil change and they were able to identify several (real) things that my car needed. One was the fact that my tires were bald. Though they could have gone another 5K miles, they had a great deal on 4 tires which cane with a free GPS unit. They also put my old tires on the manufacturers original rims so I would have a spare. They helped me load them in my car. They gave me a loaner car to use while they did their work, which was very helpful.
They are so good, that they bought out the remaining adjacent properly and are expanding. They are very personal, helpful, and respectful. I was referred by a friend, and I’d refer my friends there as well.
Jason W. – Oct 25
A Strong Relationship! I have been a customer of Casey Automotive in Palatine since 2007. The staff there has always been courteous and helpful. It is so hard to find a repair shop you can trust, and I have definitely found that at Casey’s. Their pricing is great and much cheaper than the dealer I used to bring my car to. The manager, Pete knows me by name and the mechanics know my car! Every experience with them has been stellar and they have kept my car running like new even though it has 151244 miles on it! Casey Automotive will let you get the most out of your vehicle and keep it on the road for a long time. The new shop is comfortable and the wait times are down with the added space! Keep up the great work!
Jeff – Feb 17
I’ve been going to Casey Auto in Palatine for many years. They have always done a great job. Pete has even called the Honda dealer to see if my car is covered under a warranty for me. They go above and beyond. I really appreciate it. They are great!
Laura – Feb 25
Just got my car back from Casey. They are a first class outfit. They did the most thorough exam of my car that has ever been done. They did find a few minor things but the bill was reasonable. They have a loyal customer even though the location is not very convenient for me. I even have a friend who wants their name. Word of mouth is the best advertising. Thanks for introducing them to me.
Jeff S. – April 28