This is the absolutely best, honest, friendliest mechanic around! I’ve been going here for 8 years and they only expand more. They have to much work to find things to fix on your car. Jesse and Pete are “The Man.” I’ve gotten statements such as “we could put new brake pads on but you still have another 20K miles. They cleaned them for $50 and I drove another 30K on them. I’ve brought my car in for what I thought was major things and they told me they did not need to be fixed. Others would have fixed the things I questioned. I don’t do chains places! Again, they have lines 12 deep of people waiting to get inside at 7AM just to get their work done. They have expanded 3x and get to much business to find things to fix. Just call them the night before, tell them what’s wrong and drop the keys off. They do all the rest. They know my car’s needs and the history of my car. I have warranties on all the work done which “IS” the most important in continuing with them. Plus, they are very quick.
Floyd M. - May 4
Our family has been bringing all of our vehicles to Casey Mufflers for years and I cannot justify getting our automotive work done anywhere else. Casey’s service writers and repair technicians have experience that we rely upon to keep our family’s cars running well. Casey’s always patiently listens to our concerns, then inspects our cars to determine exactly what issues need to be attended to. They explain clearly to us what needs to be done promptly to maintain a vehicle running properly & safe–but we never feel pressured to do unnecessary repairs. Our family has a number of cars and we rely heavily on those vehicles for work & school—so we trust Casey to keep us running down the road. We can’t thank Steve Casey., Pete, Jessie, Nick & the whole team at Casey enough–thank you guys!!
Stephen C. - April 25
I have a 2008 Avalanche that a had a major break issue. Took it in and they replaced the front pads and rotors in less than 2 hours. As for price i was very surprised. The price was $200 less than my normal shop I go to. This was my first visit and I was very satisfied with the service, speed, and price. Nice work Casey team! I will be back for future repairs.
Peter B. - April 21
I am so glad I found Casey Automotive in Arlington Heights. They were life savers especially after being turned around by my car’s dealership. They don’t play games with you, are honest, trust worthy, and offer personal service and attention. They don’t rip you off, provide quality service and get the job done at fair and reasonable prices. Gabe is so professional, kind, knowledgable and is the perfect example of what customer service is all about. I would highly recommend Casey Automotive in Arlington Heights for your car needs.
Dee D. - April 15
My family has been taking all of our vehicles to Casey Automotive for over ten years and we would never go anywhere else. They’ve replaced my tires, changed my oil, they’ve done alignments – just anything we need, they’ll do it and they’re very honest and won’t do unnecessary work. Their prices are competitive and they’ve never ripped us off. They do what’s necessary for fixing your car and if you want a trustworthy auto shop, you have to try Casey Automotive.
Dana R. - April 5
Casey automotive is very trustworthy. Their service is thorough and timely. The employees are helpful and friendly. I highly recommend Casey Automotive!
Lori P. - March 7
I have been going to Casey Automotive for years, it is the only place I will take our family cars. They are honest, kind, and complete the repairs quickly. Everything that is done to our car is explained to us prior to the work being done. I have recommended Casey’s to friends and family.
Judy V. - March 5
Casey’s checks your car thoroughly. The work is excellent. I have been using this shop for several years and been very satisfied. I like the little extras the shop does, like checking your brakes at no cost, and free tire rotation with an oil change. Dealerships charge for everything.
Jerome H. - March 5
I have been dealing with Casey for 16 years and never once felt taken advantage of. I send everyone to Casey if you want an honest job done right the first time.
David W. - March 2
Casey Automotive service all five (5) of my cars. This last time I had electrical problems with my window for one of my vehicles. I am completely satisfied with the results. I found them by driving around in the local area. I think their prices are reasonable. Casey Automotive’s staff are really professional and knowledgeable; I like them because they find the problem, correct it, call me and lastly make a decision; they know what they are doing.
Arthur F. - February 9
I’ve been going to Casey’s for about 7 years. The principal reason is their outstanding manager, Pete. He is fair, honest, smart, a great customer advocate & provides excellent consultations on all things automobile related. I find myself calling him just to get advice on car issues & he always delivers. I simply trust & benefit from bringing my car to Casey’s. Thank you!
John H. - February 15
The folks at Casey Automotive take care of my car, my wife’s car, and my three sons’ cars. We’ve been with them for ten years and they’re like family to us. They do everything from minor jobs like brakes and head light replacements, to bigger jobs like rebuilding transmissions and timing chains. Olie is the service manager and he’s excellent, he’s actually saved us a lot of money and gotten us out of a bad situation when we went to another repair shop. My wife and I took our car to Casey Automotive before a trip to Kansas City and they checked everything out for us. As we were on our way there, we started having car troubles so I called Olie. He suggested I take my car to another auto shop and we ended up at a Chrysler dealership. They took a look at our car and wanted to charge us $1500 to repair it, which was way more than Olie and Casey charged me when they repaired the same thing. I called Olie and he asked to speak with the mechanics at the dealership. It turns out, the parts were going to cost $500 but they were wanted to rip me off and charge me $1000 for the service. Olie talked them into charging me $500 and handled the situation well. He saved us a lot of money and we were very glad we called him and got his expertise. Anytime we have to get repairs and our car won’t be ready that day, they’ll give us a loaner car and let us keep it for however long the job takes. Olie stays after hours to fix our cars sometimes and the kind of customer service he provides is unmatched. The people at Casey Automotive treat us like family and we recommend them to everyone!
Dave F. - February 11
I took my vehicle (VW Jetta) to Casey Automotive, to have a complete brake job done, an oil change, as well as an EVAP issue repaired, which was causing the check engine light to come on. They did an outstanding job! My vehicle was ready at the exact time and day as promised. The service advisor David Hudson, was a pleasure to work with, and the technician who worked on my car, did an excellent job. They will gladly answer any questions that you may have. I highly recommend Casey Automotive, and believe you will be completely satisfied.
Jim S. – January 26
Honest and good. I trust them a lot.
Love this place! We are new to the area and we were looking for a “go-to” place to repair our cars. They are friendly, knowledgeable, honest and have great prices. I had a wheel alignment done and forgot my coupon for the discount. Turns out they had already rung it up and automatically added it. I would recommend this store to anyone! My husband had an oil change and headlight changed. We will definitely be back!
Carol K. – January 21
Honest and good. I trust them a lot.
I highly recommend Casey Automotive. I can honestly say that I trust them more than I trust the dealership that I got the car from. I think that they are honest and when I ask them a question about car parts and how things work, they tell me. Oh! And they gave me a coupon once even though I forgot it at home. I would say these guys are pretty good and I trust them a lot.
Lois S. – January 19
I think that Casey Automotive is always excellent. I have never been dissatisfied with their service. I often go there for oil changes. During one instance I left with a little bit of a leak after an oil change. I returned and they fixed it right away and then gave me a voucher for a free oil change because I had to drive back. They are just a classy, first rate operation. I would definitely recommend them.
Wayne K. - January 12
Thanks for the extraordinary service you recently provided with my faulty tire incident. It’s nice to know I’m dealing with such an honest company. It’s so easy to be misled or taken advantage of in your line of business. I feel happy to have found you.Thanks for all the hard work and service. I’ll continue to highly recommend Casey Automotive to all my friends. Thanks to Gabe for a job well done.
Mary Ann D. - September 2
Thanks so much for all the work each of you did on my Civic. I know it’s had a lot of problems lately and for you to fix the last bit with no additional cost was such a blessing to me. I truly appreciate how friendly and helpful you guys were. My dad’s always talked highly of your business so now I’m looking forward to working with you in the future-hopefully for things like oil changes and not more weird noises Thanks again
Katie D. - October 8
Thanks for your help with my car. Your honesty was above and beyond what a lot of people would have done and I appreciate it! I recommend your shop to everyone I know. Thank again
Joan P. – March 15
Thank you so much for your generous donation to the American Cancer Society! Thank you for supporting the Village of Streamwood’s fundraising efforts. We appreciate your dedication to the mission and your involvement in the community. Have a great day and thank you again!
Marline P. – June 5
Quoted By Our Customer
” Twas the week before Christmas
and all through the Midwest
you’ll find Casey’s Auto repair the best!
Your auto will be tended
with the hands that care
so you and your family can drive anywhere!!”
Al S. – December 19
I would like to say a special THANK YOU to Mike and the mechanics @ the Arlington Heights location. Mike always provides friendly customer service and goes out of his way to ensure safety on the overall health of my vehicle. He goes above and beyond in identifying issues before they cause additional problems.
I greatly appreciate your help and guidance while working with the dealership that I have a warranty with and assisting me in holding them accountable for the overall health of my car. I would recommend Casey Automotive to anyone, and always use their services over my dealership.
Thank you again for your continued service.
Stacy W. – December 15
Dear Paul, Rick and all the guys at Casey Automotive, Thank you so much for all the years you have provided great service to our family cars. Sue and I especially appreciate the help you gave our son Michael when our green 2002 Honda Civic had a major oil leak when I was traveling. You guys went beyond the call of duty! Thanks for great service and friendship.
Mark and Sue D. – February 9
The Rotary Club of Palatine would like to thank you for your generous sponsorship of $500 for the 4th Annual Oktoberfest. Over 5,000 people from the community are expected to attend this exciting event and we hope to raise over $50,000 to benefit philanthropic organizations in our community. The Rotary Club of Palatine continually partners with corporate neighbors and friends to help make a difference to local charities. We are grateful for your support.
The Rotary Club of Palatine – Sept 28
Thank you so very much for the EXCELLENT service you provided to my Buick Rendezvous last week. I called on a Wednesday and spoke with Tom to get a quote on a rebuilt transmission. He was quick to get a quote together. I then brought my car over from the dealer who wanted to replace the transmission for twice as much as the quote from Casey. When I got to Casey, I told Pete and Tom what was going on with the car and they highly suggested a diagnostic look before they just replaced the transmission. I reluctantly agreed to this diagnostic approach… and thank goodness I did. Casey staff spent 3 days driving, testing and checking my car. They couldn’t find a problem with it and so instead of putting in the replacement transmission, they instead didn’t charge me anything and my car has been just fine. I really appreciate the time that was put into checking out my car. Event more so, I appreciate your honesty in saying there wasn’t anything wrong with the car. THAT IS GREAT CUSTOMER SERVICE. I will recommend Casey Automotive to anyone who asks and I will be back when I think I need work done because I know that the staff will do what’s right by me and my car. Thank you again for all your work.
Jill H. – Sept 27
Just wanted to say thank you to your sales person, Paul Casey and the mechanic that worked on my car for alerting me to the fact that my water pump was leaking, and that I should get to my dealer to get it fixed on my warranty. I did as they suggested and had the pump replaced.
Al N. – July 23
Friendly, Honest Service We’ve taken our cars to Casey Automotive ever since we moved to the area 5 years ago and we’ve been pleased with their service and helpfulness. They have friendly staff who answer questions and who know us by name. We’re very satisfied.
Sandy G. – Apr 30
Absolutely Recommend Caseys I don’t normally write a review, but I have to say that Caseys does a great job. They have been servicing my wife’s Lexus and my Honda Pilot. They are very reasonable and I completely trust their judgment. It is hard to find good service and they really are the best. I live in South Carolina and always come to them for service I need when I come to Chicago.
Bob H. – Jul 9
Caseys is by far the best automotive place around. I cam in for an oil change and they were able to identify several (real) things that my car needed. One was the fact that my tires were bald. Though they could have gone another 5K miles, they had a great deal on 4 tires which cane with a free GPS unit. They also put my old tires on the manufacturers original rims so I would have a spare. They helped me load them in my car. They gave me a loaner car to use while they did their work, which was very helpful.
They are so good, that they bought out the remaining adjacent properly and are expanding. They are very personal, helpful, and respectful. I was referred by a friend, and I’d refer my friends there as well.
Jason W. – Oct 25
A Strong Relationship! I have been a customer of Casey Automotive in Palatine since 2007. The staff there has always been courteous and helpful. It is so hard to find a repair shop you can trust, and I have definitely found that at Casey’s. Their pricing is great and much cheaper than the dealer I used to bring my car to. The manager, Pete knows me by name and the mechanics know my car! Every experience with them has been stellar and they have kept my car running like new even though it has 151244 miles on it! Casey Automotive will let you get the most out of your vehicle and keep it on the road for a long time. The new shop is comfortable and the wait times are down with the added space! Keep up the great work!
Jeff – Feb 17
I’ve been going to Casey Auto in Palatine for many years. They have always done a great job. Pete has even called the Honda dealer to see if my car is covered under a warranty for me. They go above and beyond. I really appreciate it. They are great!
Laura – Feb 25
Just got my car back from Casey. They are a first class outfit. They did the most thorough exam of my car that has ever been done. They did find a few minor things but the bill was reasonable. They have a loyal customer even though the location is not very convenient for me. I even have a friend who wants their name. Word of mouth is the best advertising. Thanks for introducing them to me.
Jeff S. – April 28